Have you noticed that some companies just “seem” better than others? They just seem to provide “better service.”
What does it mean to “provide better service?”
Honestly, there are lots of answers—and most of them are very good. However, I’ve come to realize that the BEST companies (not necessarily the most profitable ones) do ONE (1) thing that other (lesser) companies do not.
What is that one (1) thing that all great companies do?